> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sterlinglabs.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Broker Support

> The Portfolio's help panel: connect a brokerage, check your connections, ask about account security, and open your agreements.

## What you can do in Broker Support

* **Ask anything.** Type in the message box and answers arrive as cards you can act on.
* **Connect a brokerage.** Ask which brokerages you can connect and it shows a card for each, with a **Connect** button.
* **Show your connections.** Ask what you have connected and it lists your brokerages and how each connection is doing.
* **Open your agreements.** Ask for your agreements and it shows your advisory agreement, the Terms of Use and the privacy policy.
* **Ask about security and your data.** Whether connecting is secure, and how your data is used.

## Where to find it

Once your portfolio is set up — your first brokerage connected and the one-time investor profile completed — a bar labeled **Broker Support** sits at the bottom right of the Portfolio page. Select it to open the chat panel; select it again to close it. Drag the bar to move it out of the way.

The panel opens with the greeting "I can help you connect a brokerage or answer questions about your portfolio, connections, and account security" and starter questions you can select:

* Which brokerages can I connect?
* Is it secure to connect my account?
* How is my data used?
* How does connecting work?

## Using Broker Support

### Ask a question

Type in the **Ask anything** box and select the send arrow. While it replies, the send button turns into a stop button you can select to cut the answer short.

Answers often arrive as cards you can act on: a brokerage card with its **Connect** button, your current connections, the security points, or your agreements.

### Connect a brokerage

Ask which brokerages you can connect and it shows a card for each, with a **Connect** button. If that brokerage is already connected in Sterling, the button reads **Add account** instead.

Every connection starts with your own click. The panel never connects or disconnects an account by itself — it shows you the button, and you sign in at your broker to approve access. Connecting works the same way as it does from the page header; see [Connecting a brokerage](/portfolio/setting-up-your-portfolio).

### Show your connections

Ask what you have connected and it lists your brokerages, each with its status — **Active**, **Needs attention** or **Disconnected** — and a **Disconnect** button. Disconnecting asks you to confirm, then deletes that connection's data from Sterling: its positions and holdings, its trade log and balance history, and the portfolio figures and charts built from them. This can't be undone; you can connect the same brokerage again later.

### Open your agreements

Ask to see your agreements and the panel shows a card listing them:

* **Advisory Agreement** — review or sign your advisory agreement. When a signature is due, the row carries a **Signature needed** badge, and selecting it opens the **Agreements** section of your account window, ready to sign. Every agreement you've accepted is listed there; see [Managing your account details](/account/manage-account).
* **Terms of Use** and **Privacy Policy** — open the legal pages themselves.

### Ask about security and your data

The panel's security answers, in brief:

* You authorize access on your broker's own site, and Sterling never receives or stores your brokerage username or password.
* Connections are read-only: Sterling can see your holdings and activity, but it can't move money or place trades.
* Your data is never used to trade, never sold as order flow, and never used to train models.
* You can disconnect a brokerage whenever you like.

## Frequently asked questions

### Can Broker Support connect an account for me?

No. It shows the brokerage and its **Connect** button; every connection starts when you select it yourself and sign in at your broker.

### Is it secure to connect my account?

You authorize access on your broker's own site, and Sterling never receives or stores your brokerage username or password. Connections are read-only: Sterling can see your holdings and activity, but it can't move money or place trades.

### I don't see the Broker Support bar.

The bar appears once your portfolio is set up: your first brokerage connected and the one-time investor profile completed.

## Related articles

* [Connecting a brokerage](/portfolio/setting-up-your-portfolio)
* [Your portfolio in Sterling](/portfolio/what-is-portfolio)
* [The Portfolio overview](/portfolio/reading-your-portfolio)
* [Managing your account details](/account/manage-account)


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