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Open billing

Select your avatar at the bottom of the left-hand navigation, choose Account, then Plan, Usage or Invoices. Payments are handled by Stripe.

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Manage your plan

Plan shows when your trial ends or your subscription renews. Its button opens Stripe for whatever your plan needs next, such as adding a payment method or subscribing. To change your card or cancel, select Manage subscription. If a payment fails, select Update payment method to restore access.

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Buy more Analyst credits

While you’re subscribed, the Monthly credits bar on Plan shows how much of this period’s allowance you’ve used and when it renews. Your balance of bought credits is shown below it.
  1. On Plan, select Buy usage credits.
  2. Choose a pack, then pay in Stripe.

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See where your usage went

Usage charts your Analyst spend over the current billing period. You can also view the past 24 hours or the whole year.

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Download a receipt

  1. Open Invoices. Each payment is listed with its date and amount.
  2. Select the download icon on the payment you need.

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Frequently asked questions

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How much does Sterling cost?

$30 a month. The plan includes a $30 Analyst allowance each billing period. Extra Analyst usage comes from credit packs.

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Do unused credits roll over?

The monthly allowance resets each billing period and doesn’t carry over. Credits you buy don’t expire and are used once the allowance is gone.

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Is the Analyst limited during the trial?

No credits are used during the seven-day trial. The limit of 100 messages an hour still applies.

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What happens when my trial ends?

With a payment method on file, your subscription starts automatically. If you haven’t added a payment method, you need a subscription to keep using Sterling’s research and tools. You can subscribe from Plan.